At Lady Touch, we aim to ensure complete customer satisfaction. However, if you are not fully satisfied with your purchase, please carefully review our Refund & Return Policy below.
1. Returns & Replacements
We offer replacement or return only for products that are damaged, defective, or incorrect at the time of delivery.
To request a replacement or return:
- Contact us within 48 hours of delivery at
📧 support@ladytouch.in
📞 +91 95884 48275 / +91 98228 19131 - Share the following details:
- Order ID
- Clear photos/videos of the damaged, defective, or incorrect product
- Photos of original packaging and labels
Once verified, we will arrange a replacement or return pickup, subject to location and courier availability.
⛔ Requests raised after 48 hours of delivery will not be accepted.
For shipping timelines, please refer to our Shipping & Delivery Policy.
2. Refund Eligibility
Refunds are provided only in the following cases:
- The ordered product is out of stock and cannot be replaced
- The product is damaged on arrival and replacement is not possible
- The order is cancelled by Lady Touch before dispatch
Refunds are NOT applicable for:
- Change of mind after delivery
- Size or fit issues (unless explicitly mentioned on the product page)
- Used, washed, altered, or worn items
- Products without original tags and packaging
- Orders where a partial COD advance was paid
- Orders refused, returned, or unclaimed after dispatch
3. Advance COD Policy
For Cash on Delivery (COD) orders, Lady Touch may collect a small advance payment to confirm the order.
- The advance is refundable only if the order is cancelled before dispatch by Lady Touch
- Once the order is dispatched, the advance becomes non-refundable
- Repeated refusal of COD orders may result in COD being disabled for future purchases
This policy helps prevent misuse of COD services and covers packaging and initial logistics costs.
For payment-related terms, please refer to our Terms & Conditions.
4. Refund Timeline
If your refund request is approved:
- The amount will be credited to the original payment method
- Refunds are processed within 7–10 working days
Please note:
- Bank or payment gateway processing timelines may vary
- All refunds are handled through secure payment gateways as stated in our Privacy Policy
5. Cancellation Policy
- Order cancellations are allowed only before dispatch
- To request cancellation, contact:
📧 support@ladytouch.in - Orders that have already been shipped or handed over to courier partners cannot be cancelled
6. Contact for Refunds & Returns
For any refund, return, or replacement-related queries, please contact:
Lady Touch
Rangargalli, near Gayatri Chat Bhandar,
Opposite Mahesh Bhavan,
Aurangabad – 431001,
Maharashtra, India
📧 Email: support@ladytouch.in
📞 Phone / WhatsApp:
+91 95884 48275
+91 98228 19131
🕒 Support Hours: 10:30 AM – 8:00 PM